Legal

Terms & Conditions

The terms that govern moving services provided by A2B Moving LLC.

Last updated: July 16, 2026

These Terms & Conditions ("Terms") govern the moving and related services provided by A2B Moving LLC ("A2B Moving," "we," "us," or "our") to you ("Customer"). By requesting an estimate, booking a move, or using our services, you agree to these Terms.

Estimates

Estimates are based on the information you provide about your move, including inventory, access, distance, and services requested. Estimates are not a guaranteed final price unless expressly stated as a flat rate in writing. Changes to inventory, access, dates, or scope may affect the final cost.

Deposits

A deposit may be required to reserve your move date. Unless otherwise stated in writing, deposits are applied toward the final balance of your move. Any deposit refund terms will be communicated at the time of booking.

Scheduling

Move dates and arrival windows are scheduled in advance and confirmed with you. Arrival windows are estimates; traffic, weather, and prior jobs may affect exact arrival times. We will make reasonable efforts to keep you informed of any changes.

Cancellations & Rescheduling

If you need to cancel or reschedule, please notify us as early as possible. Cancellation or rescheduling within a short window of your scheduled date may be subject to fees or forfeiture of a deposit, as disclosed at booking.

Payment

Payment is due upon completion of the move unless otherwise agreed in writing. We accept payment methods disclosed at the time of service; card payments are processed securely through Stripe. Balances not paid when due may be subject to collection.

Liability

A2B Moving LLC is licensed and insured. Our liability for loss or damage is limited to the coverage and valuation option selected for your move and to the extent permitted by applicable law. Unless a higher valuation is purchased, standard released-value protection applies.

Claims

Claims for loss or damage must be submitted in writing within the time period required by applicable law and our valuation terms. We will review claims in good faith and respond in a timely manner.

Damage Reporting

Please inspect your items at delivery and report any visible loss or damage to the crew before they depart and in writing as soon as reasonably possible. Prompt reporting helps us resolve issues quickly.

Customer Responsibilities

Provide accurate move details, inventory, and access information.
Ensure safe, legal access and parking at both locations.
Disclose items requiring special handling (pianos, safes, fragile or high-value items).
Remove or secure hazardous materials, which we cannot transport.
Be available (or designate an authorized representative) at pickup and delivery.

Limitation of Liability

To the maximum extent permitted by law, A2B Moving LLC shall not be liable for indirect, incidental, special, or consequential damages arising out of or relating to our services. Our total liability shall not exceed the amount paid for the services giving rise to the claim, subject to the valuation option selected.

Electronic Communications

By providing your contact information and using our website or services, you consent to receive communications from us electronically, including by email and — where you have opted in — by SMS text message. See our SMS Terms & Conditions and Privacy Policy. Electronic agreements, notices, and disclosures satisfy any legal requirement that such communications be in writing.

Governing Law

These Terms are governed by the laws of the State of West Virginia, without regard to its conflict-of-law rules. Any disputes shall be resolved in the state or federal courts located in West Virginia.